For all orders, you will receive a confirmation by e-mail. In case you have not received a confirmation e-mail from us, please write to us at wizzclothing12@gmail.com and we will be happy to help you!
Wizz Clothing offers free shipping within India on all orders above 999/-
We charge:
- An additional Rs 99 for all COD orders.
We attempt to process and ship every order within 48 working hours. Your order will get delivered within 5-7 business days depending on your location in India.
In some cases, it may take longer to receive the shipment depending on your accessibility.
Absolutely. Wizz ships internationally! Be it the Indonesian archipelago or New York City, we're here to deliver.
If the shipment you have received has been tampered with or incorrect please contact us within 24 hours of receiving the shipment. Please send us an image of the tampered shipment so we can take further action.
We use leading courier companies such as Bluedart, Delivery, Xpressbees, Ekart and many others for shipment in India.
Return Policy
At Wizz Clothing, we strive to provide you with the highest quality products and exceptional service. We want you to be completely satisfied with your purchase. Please read our return policy carefully.
General Policy: We do not provide any return or exchange service for products unless the product received is incorrect or defective.
Defective or Incorrect Products: If you receive a product that is defective or not as described, we will gladly accept a return. However, in such cases, we require that you have a full, uncut video recording of the product unboxing and inspection. This video should clearly show the condition of the product and any defects or discrepancies. Please contact our customer support team within 7 days of receiving your order to report the issue and initiate the return process.
Return Process for Defective or Incorrect Products:
- Contact our customer support team at wizzclothing12@gmail.com within 7 days of receiving your order to report the issue and request a return.
- Provide our support team with the order number and a link to the uncut video recording of the product unboxing and inspection.
- Our team will review the video and assess the reported issue.
- If the issue is confirmed, we will provide you with a return authorization and instructions for returning the product.
- Once we receive the returned product and verify the issue, we will process your refund.
Conditions for Returns:
- The product must be unused and in its original condition.
- It must include all original tags, labels, and packaging.
- The return request, along with the video evidence, must be made within 7 days of receiving the order.
Please note that we reserve the right to reject return requests that do not meet these conditions or do not have the required video evidence.
If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact our customer support team.
How to Return an Incorrect or Defective Order
Step 1: Make an Uncut Opening Video
- When you receive your order, start by making an uncut video recording while opening the package.
- Ensure the video captures the entire unboxing process, from opening the package to inspecting the product.
Step 2: Report the Issue
- If you find the product to be incorrect or defective, promptly send an email to 'wizzclothing12@gmail.com'.
- In your email, include the following:
- The uncut video evidence of the product unboxing and inspection.
- Your Order ID.
- A clear description of the issue, specifying whether the product is incorrect or defective.
Step 3: Verification and Contact
- Our customer support team will review the video evidence and your email.
- We will assess the reported issue to determine its validity.
- Please allow us a few days to complete this process.
Step 4: Return Arrangements
- If your claim is valid and the product is confirmed to be incorrect or defective, we will contact you.
- We will discuss return arrangements based on your convenience:
- You may be asked to ship the product back to us using a provided return label.
- Alternatively, we can arrange for a company executive to pick up the product from your location, depending on feasibility.
Step 5: Product Inspection and Refund
- Once we receive the returned product, our team will inspect it to verify the reported issue.
- If the issue is confirmed, we will process your refund as per your preference (refund to the original payment method or store credit).
- Please allow a reasonable processing time for the refund to be completed.
We value your satisfaction and aim to resolve any issues with incorrect or defective orders promptly and efficiently. If you have any questions or need further assistance during this process, please feel free to contact our customer support team for assistance
Exchange Policy
At Wizz Clothing, we want you to be completely satisfied with your purchase. While we do not provide an exchange service, we are committed to helping you make the right choice. If you are uncertain about the size or fit of any product, please feel free to reach out to our dedicated team for assistance.
Our Commitment to You:
- We do not offer exchanges for products.
- If you have any doubts or questions about the size or fit of a product, we encourage you to contact our team before making a purchase decision.
- Our knowledgeable and friendly customer support team is here to assist you every step of the way.
How to Get Assistance:
- If you're unsure about which size to choose or need guidance on the fit of a product, please contact our customer support team.
- Our team will provide you with detailed information, sizing recommendations, and any additional assistance you may need to make an informed decision.
- We are dedicated to helping you select the right product to suit your preferences and requirements.
At Wizz Clothing, we prioritize your satisfaction and strive to make your shopping experience as seamless as possible. Please don't hesitate to get in touch with our team whenever you need guidance or have questions regarding our products.
We appreciate your trust in us and look forward to assisting you with your fashion choices.
After placing an order on Wizz Clothing, if you wish to cancel the order, please email us at wizzclothing12@gmail.com with the order details.
As long as your order has not been processed, we can cancel it and refund your amount. Once the order has been processed, it cannot be cancelled.